We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags and in its original packaging. Please include your order number and the reason for the return.
To initiate a return, you can contact us at kontakt@leora.dk Please note that returns must be sent to the following address: Sylows Alle 4 st 5, 2000 Frederiksberg
If your return is accepted, we will send you a return shipping label as well as instructions on how and where you must send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at kontakt@leora.dk

RETURN METHOD:
Your option to send us your return: By post
Obtaining a return shipping label:
Defective products: Download and print a label. (Free Return Shipping)
Buyer's Remorse: You are responsible for return shipping costs (49kr).

Return Fees:
Defective products: Contact us so we can repair them for you and exchange them if they cannot be repaired.
Customer Remorse: 30 days after the delivery of your product, you can send the product back to us and we will refund you the product fee.

Exchanges:
While you cover the shipping cost of sending the original item back to us, we'll ship your new item for free! This offer is limited to one exchange per order.

Refunds:
Once we have received and inspected your return, we will notify you of the approval status. If approved, you will automatically be refunded to your original payment method within 10 business days. Please allow additional processing time from your bank or credit card company.
If 14 working days have passed since your return approval, please contact us at kontakt@leora.dk

Order Cancellation Policy
If the order is canceled due to unavailability or any other reason, we will refund the full amount to the bank card.

3 for 2 Offer - Terms and Conditions *Standard terms and conditions apply.

Add three products to your shopping cart, and we will automatically apply a discount equal to the price of the lowest priced item to your total cost. If you add four products, the discount will apply to the least expensive of those four.

Please note that discount codes are not valid in conjunction with the 3 for 2 offer unless explicitly stated otherwise. No refund will be issued if you return the free item.

If you return one of the paid items, you will receive a refund for the price of that item minus the value of the free item. For example, if your cart contains items priced at 300 DKK, 200 DKK, and 100 DKK, you do not pay for the 100 DKK product. If you then return the 200 DKK item, your refund will be 200 DKK minus 100 DKK for the free item, resulting in a total refund of 100 DKK. You are responsible for return shipping costs (49kr).

Address: Sylows Alle 4 st 5, 2000 Frederiksberg.
Phone: +45 27297688
E-mail: kontakt@leora.dk
Customer service: Monday to Saturday (9:00 a.m. to 5:00 p.m.)